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24 HOUR CALL CENTER

As part of our ongoing commitment to provide you convenient solutions for your banking needs, we now give you 24X7 Call Center services. Speak to our Customer Service Representatives anytime, anywhere and get the same level of personalised service and attention that you would expect from an in-person consultation at our branches.

Features

To avail the services listed below, just call:

Premier - 0800-85200 (within Pakistan) or (+ 92 213) 5304467 (outside Pakistan)
Non-Premier - 0800-85202 (within Pakistan) or (+ 92 213) 2637409 (outside Pakistan)

Card Services

  • Card Activation
  • Balance Enquiry
  • Address Change
  • BTF Booking / Cancellation
  • FIP Booking / Cancellation
  • Loan on Phone Booking
  • Card Block placement
  • Annual Fee Reversal
  • Insurance Booking / Cancellation Request
  • Discrepant Cheque Mailing Back Request
  • ATM PIN Replacement Request
  • Card Replacement (Lost / Stolen) Request
  • Card Cancellation Request
  • Dispute Form Send Request
  • Voucher Redemption Request
  • Card Reinstatement Request
  • Duplicate Statement Request
  • Card Limit Enhancement / Decrease Request
  • Card Self-Pick Request
  • Card Conversion Request
  • Auto Debit Cancellation
  • Card Early Renewal
  • International Card Replacement
  • Card Clubbing Request
  • Card Conversion Request VISA / MASTER
  • Card Reward Catalogue Request
  • Failed Card Activation Request

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Branch Banking Services

  • ATM Block
  • Cheque Book Request
  • Cashier's Order Request
  • Demand Draft Request
  • Bank Statement Request
  • Stop Payment
  • Balance Inquiry
  • Lead For TD and Other Accounts

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Insurance

  • Product information & general inquiry

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