SecureHome

A home structure and contents insurance product exclusively available to HSBC Pakistan customers.

Any HSBC Pakistan customer whose property to be insured is in Pakistan.

(Property in Quetta, Khyber Pakhtunkhwa and FATA is not covered.)

SecureHome is an insurance product underwritten, issued and subject to the terms and conditions set by Chartis - New Hampshire Insurance Company.

Annual.

HSBC is only acting as the exclusive distributor of SecureHome.

Direct debit from your HSBC bank account or charge to your HSBC credit card.

This policy is valid for one year and will be renewed automatically by debiting the annual premium from your HSBC bank account or charging it to your HSBC credit card.

Coverage will be effective from the date the premium is either debited from your HSBC bank account or charged to your HSBC credit card.

Home contents mean household goods and personal effects belonging to you or to resident domestic helpers while within your home. They also include furniture, furnishings, radio and television aerials on or in the home.

Contents exclude:

• Portable equipment (eg mobile phones, laptops etc)

• Any living creatures

• Permanent fixtures and fittings

• Electrically or mechanically propelled or assisted vehicles of all types (not including domestic garden machinery that does not have to be licensed and wheelchairs etc)

Buildings or home structure mean the home, built of brick, stone, or concrete, roofed with incombustible material including any domestic garage and outbuildings which are at the address specified at the time of enrollment.

No.

If you are not sure which plan is suitable for you, just follow these simple steps:

1. List down all the items in your household that you would like to cover from fire, burglary and accident etc.

2. Put an approximate value to each of these items.

3. Total the amounts; this should tell you approximately how much coverage you would need.

Unlike a fire insurance policy, SecureHome insures your home against a wider array of risks including fire, accidents, earthquakes, flooding, burglary, riots and strikes.

Yes, SecureHome will cover not only your personal liability for damage done to your neighbour's apartment but also the interior decoration of your house subject to the coverage limits.

This is based on a loss survey which takes place after the claim is filed with the insurance company. The surveyor goes to the claimant, investigates the claim, and writes a claim report detailing the exact circumstances of the incident. In case of damages resulting from events other than burglary, photographs are taken by the surveyor. In case of burglary, copy of police report is required.

Yes, loss or damage to home contents while in transit from one home to another in Pakistan is covered, but you must inform Chartis - New Hampshire Insurance Company before you move so it can endorse your policy. Only after an endorsement by Chartis - New Hampshire Insurance Company will these items be insured.

Only your home contents are covered (your landlord must purchase a separate policy to insure the structure of home).

No, landlord's property is not covered by tenant's insurance policy.

The original policy documents along with terms and conditions booklet will be sent to you directly by Chartis - New Hampshire Insurance Company within three working days of your enrollment.

The policy covers any damage to the house and its contents and valuables occurring due to:

• Fire, Explosion (including explosion of domestic appliances i.e. stoves), Riots, Strikes, Labour disturbances and Malicious acts (burglary, theft etc)

• Aircraft and other aerial devices or other droppings (as well as falling trees)

• Bursting or overflowing of underground water or sewerage pipes

• Lightning, Thunderbolt and Earthquake

• Flood and Typhoon

The house and contents will not be covered against wear and tear and/or burglary/theft by servants and/or a house member. Losses due to terrorism are not covered. For further details on exclusions please read the terms and conditions of SecureHome.

Yes, provided your house is not left unoccupied for more than 45 days.

Your policy will continue till the expiry date. However, it will not be renewed.

If your home contents are underinsured and you suffer a loss of insured contents, your claim amount will be reduced by the same proportion as that of underinsurance.

For example, let us assume the value of your total contents is PKR500,000 and you have selected Plan A (which covers your home contents up to a total of PKR300,000). If you have a loss of PKR100,000 on a valid claim you will be paid only 300,000/500,000 * 100,000 or PKR60,000.

Yes, you have a free look period of seven days commencing from coverage effective date within which you can cancel your policy and obtain full refund of your premium, provided no claim is filed.

To claim for loss(es) covered by insurance coverage under SecureHome, within seven working days of insured event you will have to notify the claims department of the Company at the given phone number:

Phone number: 021 111 111 244

Claimant must complete all required documents and send them via courier to the Company's Claims Department at its address:

Claims Manager
Chartis - New Hampshire Insurance Company
7th Floor,
Dawood Centre,
M T Khan Road,
Karachi
Phone: 021 111 111 244

For all claims:
• Duly completed Claims Form, provided by the claims department to the customer at the time of claim

Only for claims arising if any property is lost, stolen or maliciously damaged:
• Copy of police report required

Only for Lost or Stolen Wallet and Government of Pakistan Identification Papers:
• Receipt or proof of re-issuance of Government papers

Note:
At the time of claim, a survey of the loss will be carried out and findings of the survey will be reported to the Insurance Company.

Chartis will settle claim within 15 business days of completion of all required documentation.

By simply visiting the nearest HSBC branch or calling HSBC 24 Hour Customer Services at 0800 85202.